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Our PROJECTS


2018

Majlis Perbandaran Kajang

Majlis Perbandaran Kajang

Development of Web Based Rental System for Majlis Perbandaran Kajang

Institut Jantung Negara (IJN)

Institut Jantung Negara (IJN)

IJN Patient & Public Survey 2018

Plus Malaysia Berhad (PLUS)

Plus Malaysia Berhad (PLUS)

North-South Expressway - Implementation of Rest & Service Area (RSA) Effectiveness Survey 2017

2017

Plus Malaysia Berhad (PLUS)

Plus Malaysia Berhad (PLUS)

Customer Satisfaction Index (CSI) Survey 2017 for PLUS Berhad

Sirim QAS International Sdn. Bhd.

Sirim QAS International Sdn. Bhd.

Consultancy on Customer Service Improvement - Services Inquiries & Complaint for SIRIM QAS International Sdn. Bhd.

Implementation of Enquiry and Complaint Handling System (ECHS) for SIRIM QAS International Sdn. Bhd.

2016

Persatuan Syarikat-Syarikat Konsesi Lebuhraya Malaysia (PSKLM)

Persatuan Syarikat-Syarikat Konsesi Lebuhraya Malaysia (PSKLM)

Customer Satisfaction Index (CSI) Survey 2016 at Malaysia Highway for Persatuan Syarikat-Syarikat Konsesi Lebuhraya Malaysia (PSKLM)

Plus Malaysia Berhad (PLUS)

Plus Malaysia Berhad (PLUS)

In-Depth Survey - Effectiveness Assessment of PLUS' Rest and Service Areas (RSAs) and Traffic Monitoring Centre (TMC)

Customer Satisfaction Index (CSI) Survey 2016 for PLUS Berhad

Lembaga Pelabuhan Klang (LPK)

Lembaga Pelabuhan Klang (LPK)

Provision of Strategic Planning Documentation for Port Klang Authority

Institut Sukan Negara (ISN)

Institut Sukan Negara (ISN)

Consultancy on Implementation of Strategic Planning (2015-2025) for National Sports Institute of Malaysia

Majlis Bandaraya Shah Alam (MBSA)

Majlis Bandaraya Shah Alam (MBSA)

Implementation of Online Project Monitoring System (SPPro) for MBSA

2015

Malaysia External Trade Development Corporation (MATRADE)

Malaysia External Trade Development Corporation (MATRADE)

MATRADE’s Exporter Survey 2014

Lembaga Pelabuhan Klang (LPK)

Lembaga Pelabuhan Klang (LPK)

Consultancy on Strategic Planning for Port Klang Authority

Plus Malaysia Berhad (PLUS)

Plus Malaysia Berhad (PLUS)

The Electronic Toll Collection (ETC) Survey for Penang Bridge Sdn Bhd (PLUS Berhad)

Customer Satisfaction Index (CSI) Survey 2015 for PLUS Berhad

Ramsay Sime Darby Health Care (RSDHC)

Ramsay Sime Darby Health Care (RSDHC)

Enhancement of Patient Feedback System for Ramsay Sime Darby Health Care

PINTAR Foundation

PINTAR Foundation

Customer Satisfaction Survey 2015 on PINTAR programmes for PINTAR Foundation

Majlis Bandaraya Petaling Jaya (MBPJ)

Majlis Bandaraya Petaling Jaya (MBPJ)

Enhancement on Project Monitoring System (SPPro) for MBPJ

Enhancement on Online System (SPPro and Financial System Intregration) for MBPJ

Lembaga Hasil Dalam Negeri (LHDN)

Lembaga Hasil Dalam Negeri (LHDN)

Provision of Strategic Planning Documentation for LHDNM

2014

Ramsay Sime Darby Health Care (RSDHC)

Ramsay Sime Darby Health Care (RSDHC)

Development of Patient Feedback System for Ramsay Sime Darby Health Care

Lembaga Hasil Dalam Negeri (LHDN)

Lembaga Hasil Dalam Negeri (LHDN)

Study on Measurement and Effectiveness of Performance Intelligence System (KPI) for LHDNM

Institut Jantung Negara (IJN)

Institut Jantung Negara (IJN)

Study on Enhancement of IJN Healthcare Service Performance via The Customer Assessment for The National Heart Institute

KPJ Healthcare Berhad (KPJ)

KPJ Healthcare Berhad (KPJ)

Implementation of Customer Intelligence Reporting System for KPJ Seremban

Plus Malaysia Berhad (PLUS)

Plus Malaysia Berhad (PLUS)

Survey To Gauge Customers’ Perception Towards The Electronic Toll Collection (ETC) System for PLUS Berhad

Customer Satisfaction Index (CSI) Survey for PLUS Berhad

2013

Majlis Kebajikan Anggota Dan Sukan Anggota-Anggota Kerajaan Wilayah Persekutuan (MAKSWIP)

Majlis Kebajikan Anggota Dan Sukan Anggota-Anggota Kerajaan Wilayah Persekutuan (MAKSWIP)

Development of Majlis Kebajikan dan Sukan Angota-Angota Kerajaan Wilayah Persekutuan (MAKSWIP) Official Web Portal

AQSA Syarif

AQSA Syarif

Study on Public Perceptions & Acceptance of Aqsa Syarif as a Humanitarian Volunteer Organization

TDM Berhad

TDM Berhad

Study on Positioning & Service Performance of Kumpulan Mediiman Sdn. Bhd.

Majlis Sukan Negara (MSN)

Majlis Sukan Negara (MSN)

Development of Automation System KPI (SPMS™) Majlis Sukan Negara (MSN)

Malaysia External Trade Development Corporation (MATRADE)

Malaysia External Trade Development Corporation (MATRADE)

MATRADE’s Client Satisfaction Survey for 2012

Plus Malaysia Berhad (PLUS)

Plus Malaysia Berhad (PLUS)

Customer Satisfaction Index (CSI) Survey for PLUS Berhad

Internal Customer Perception Survey (ICP) for PLUS Malaysia Berhad

KPJ Healthcare Berhad (KPJ)

KPJ Healthcare Berhad (KPJ)

Implementation of Customer Intelligence Reporting System (CSI) for KPJ Kajang

2012

Suruhanjaya Tenaga

Suruhanjaya Tenaga

Study on Compliance Rate Among Domestic Consumers with respect to Electricity Supply Act 1990 and Electricity Regulation 1994 for Suruhanjaya Tenaga

Plus Malaysia Berhad (PLUS)

Plus Malaysia Berhad (PLUS)

Customer Satisfaction Index (CSI) Survey for 2012 and Traced Study for PLUS Berhad

Implementation for System Development & Result Analysis of Internal Customer Perception (ICP) Survey for PLUS Malaysia Berhad

World Islamic Economic Forum Foundation (WIEF)

World Islamic Economic Forum Foundation (WIEF)

Development and Implementation of Key Performance Indicators for WiEF

Amanah Ikhtiar Malaysia (AIM)

Amanah Ikhtiar Malaysia (AIM)

Study on Customer Satisfaction Index (CSI) & Employee Satisfaction Index (ESI) for Amanah Ikhtiar Malaysia

Majlis Sukan Negara (MSN)

Majlis Sukan Negara (MSN)

Workshop on KPI Formulation & Strategic Planning for MSN Selangor

Majlis Bandaraya Petaling Jaya (MBPJ)

Majlis Bandaraya Petaling Jaya (MBPJ)

Study on the Effectiveness of Service Delivery System for MBPJ

Implementation of the Online Project Monitoring System (SPPro) for MBPJ

2011

Perbadanan Kemajuan Negeri Perak

Perbadanan Kemajuan Negeri Perak

Development of the Performance Intelligence System (KPI) for PKNPK

Universiti Tun Hussein Onn Malaysia (UTHM)

Universiti Tun Hussein Onn Malaysia (UTHM)

Market Survey For New Programmes (Fac. of Science, Tech. & Hum Development, Faculty of Science, Technology and Human Development) for UTHM

KPJ Healthcare Berhad (KPJ)

KPJ Healthcare Berhad (KPJ)

Enhancement of Customer Intelligence Reporting System (CSI) for KPJ Selangor

Suruhanjaya Tenaga

Suruhanjaya Tenaga

Study on Compliance Rate among Installations Owner, Contractors and Electrical Equipment Retailers with Electricity Supply Act 1990 and Electricity Regulation 1994 for Suruhanjaya Tenaga Malaysia

Majlis Sukan Negara (MSN)

Majlis Sukan Negara (MSN)

Review of the Strategic Planning & KPI Development for MSN

Amanah Ikhtiar Malaysia (AIM)

Amanah Ikhtiar Malaysia (AIM)

Study on Customer Satisfaction Measurement & Data Analysis for Impact Study of Urban Micro Finance Programme for Amanah Ikhtiar Malaysia

Jabatan Kerja Raya (JKR)

Jabatan Kerja Raya (JKR)

Impact Study on the Implementation of the JKR Project Management Course for JKR PROKOM

Plus Malaysia Berhad (PLUS)

Plus Malaysia Berhad (PLUS)

Customer Satisfaction Index Survey for 2011 and Expert Panel Review for PLUS Berhad

Majlis Perbandaran Subang Jaya (MPSJ)

Majlis Perbandaran Subang Jaya (MPSJ)

Development of the Performance Monitoring Automated System & Touch Screen Monitor on Customer Satisfaction measurement (CSI) for MPSJ

2010

Universiti Tun Hussein Onn Malaysia (UTHM)

Universiti Tun Hussein Onn Malaysia (UTHM)

Market Survey for New Programmes (Fac. of Science, Arts and Heritage) for UTHM

Majlis Bandaraya Petaling Jaya (MBPJ)

Majlis Bandaraya Petaling Jaya (MBPJ)

Development of the Performance Intelligence System (KPI) for MBPJ

Sirim QAS International Sdn. Bhd.

Sirim QAS International Sdn. Bhd.

Workshop on Measurement Formulation of Organization’s Core Value Indicators (MS 1900 Training) for SIRIM QAS International Sdn. Bhd.

Majlis Perbandaran Subang Jaya (MPSJ)

Majlis Perbandaran Subang Jaya (MPSJ)

Workshop on Key Performance Indicator for MPSJ

Lembaga Lebuhraya Malaysia (LLM)

Lembaga Lebuhraya Malaysia (LLM)

Customer Satisfaction Measurement Survey for Malaysian Highway Authority (MHA)

Lembaga Pemasaran Pertanian Persekutuan (FAMA)

Lembaga Pemasaran Pertanian Persekutuan (FAMA)

Workshop on Data Collection for Support Group 1 at Bukit Gambang Resort, Kuantan for FAMA

Setiausaha Kerajaan Negeri Selangor

Setiausaha Kerajaan Negeri Selangor

Formulation of KPIs for The Selangor State Executive Council (EXCO)

2009

OPTIMAX

OPTIMAX

Development of Customer Intelligence Reporting System (CSI) for Optimax S/B

KPJ Healthcare Berhad (KPJ)

KPJ Healthcare Berhad (KPJ)

Development of Customer Intelligence Reporting System (CSI) for KPJ Selangor

Development of Customer Intelligence Reporting System (CSI) for Ampang Puteri Specialist Hospital

Development of Customer Intelligence Reporting System (CSI) for Damansara Specialist Hospital

Development of Customer Intelligence Reporting System (CSI) for Tawakal Specialist Hospital

Lembaga Lebuhraya Malaysia (LLM)

Lembaga Lebuhraya Malaysia (LLM)

Customer Satisfaction Measurement Survey for Malaysian Highway Authority (MHA)

2008

GIATMARA

GIATMARA

Workshop on Implementation of Key Performance Indicators for GIATMARA

Setiausaha Kerajaan Negeri Selangor

Setiausaha Kerajaan Negeri Selangor

Development of the Performance Intelligence System (KPI) for SUK Selangor

2007

Majlis Agama Islam Negeri Sembilan (MAINS)

Majlis Agama Islam Negeri Sembilan (MAINS)

Development of the Performance Intelligence System (KPI) for MAINS

National Productivity Corporation (NPC)

National Productivity Corporation (NPC)

Survey on Customer Satisfaction Measurement for NPC

Pintar Learning Sdn. Bhd.

Pintar Learning Sdn. Bhd.

Data Analysis and Reporting on Project Interactive Whiteboard and Pintar Learning Products for Pintar Learning Sendirian Berhad

Jabatan Perikanan Malaysia

Jabatan Perikanan Malaysia

Data Analysis for Research on Database Production-Consumption Fishery 2007/2008 and Agro-based Industry for Department of Fisheries Malaysia

2006

Majlis Perbandaran Subang Jaya (MPSJ)

Majlis Perbandaran Subang Jaya (MPSJ)

Development of Star Rating System for MPSJ

2005

Cyberview Sdn. Bhd.

Cyberview Sdn. Bhd.

Profiling Study on the SME Companies for Cyberview Sdn. Bhd.

Jabatan Kerja Raya (JKR)

Jabatan Kerja Raya (JKR)

Customer Satisfaction Index (CSI) and Employees Satisfaction Index (ESI) for PROKOM, JKR

PEMM Consultant Sdn. Bhd.

PEMM Consultant Sdn. Bhd.

Survey on Social Impact Assessment (SIA) Study for PEMM Consultants Sdn. Bhd.

2004

Sime Darby Berhad

Sime Darby Berhad

Enhancement of Customer Intelligence Reporting System (CSI) for SDMC

Majlis Agama Islam dan Adat Melayu Perak (MAIPk)

Majlis Agama Islam dan Adat Melayu Perak (MAIPk)

Development of the Performance Intelligence System (KPI) for MAIAMP

Majlis Perbandaran Subang Jaya (MPSJ)

Majlis Perbandaran Subang Jaya (MPSJ)

Pilot study on Employee Satisfaction Index (ESI) for MPSJ

Enhancement of Performance Intelligence System (KPI) and Additional Specification for MPSJ

Plus Malaysia Berhad (PLUS)

Plus Malaysia Berhad (PLUS)

Survey on Impact of Media Campaign & Effectiveness of 2004 Marketing Plan for PLUS Berhad

Kementerian Pembangunan Wanita, Keluarga, dan Masyarakat (KPWKM)

Kementerian Pembangunan Wanita, Keluarga, dan Masyarakat (KPWKM)

Study on Project PESARAJAYA for Ministry of National Unity and Social Development (MNUSD)

Alam Flora Sdn. Bhd.

Alam Flora Sdn. Bhd.

Customer Satisfaction Measurement Survey for Alam Flora (M) Sendirian Berhad

2003

Sirim QAS International Sdn. Bhd.

Sirim QAS International Sdn. Bhd.

Workshop on Measurement/ Formulation of Organization Core Value Indicators for SIRIM QAS

Sime Darby Berhad

Sime Darby Berhad

Development of Customer Intelligence Reporting System (CSI) for SDMC

2002

Lembaga Pemasaran Pertanian Persekutuan (FAMA)

Lembaga Pemasaran Pertanian Persekutuan (FAMA)

Workshop on Data Collection (Support Group, Northern Region) for FAMA

Majlis Bandaraya Kuala Terengganu (MBKT)

Majlis Bandaraya Kuala Terengganu (MBKT)

An Evaluation of Human Resource Performance for Majlis Perbandaran Kuala Terengganu

MIMOS Berhad

MIMOS Berhad

PCFAIR - ICT Exhibition Survey 2002, MSC- Multimedia Exposition 2002 Survey, MSC-Multimedia Asia

2001

MIMOS Berhad

MIMOS Berhad

Expo 2001 Survey, Study on the Smart Learning Environment Project, Study on the Mobile Internet Unit Project for MIMOS Berhad

Tenaga Nasional Berhad (TNB)

Tenaga Nasional Berhad (TNB)

Project on Customer Satisfaction, Employee Satisfaction, Benchmarking Evaluation for Repair & Maintenance for REMACO-TNB

Small and Medium Industries Development Corporation (SMIDEC)

Small and Medium Industries Development Corporation (SMIDEC)

An Impact Study of SMIDEC's Financial Incentives On Small Medium Enterprises (SMEs) for SMIDEC

Lembaga Pemasaran Pertanian Persekutuan (FAMA)

Lembaga Pemasaran Pertanian Persekutuan (FAMA)

Market Survey On Chip Labu Manis for FAMA